HERE are just a few of the things we're doing.Ĭurrent ticket holders can use their existing tickets to attend the concert. We've taken a fresh look at areas and procedures across the property and we've put together a comprehensive plan aimed at achieving that goal. We've been working diligently toward our goal of making MotorCity Casino Hotel a safe and healthy place for everyone. The health and safety of our guests and associates is top of mind for us. Please continue to check our website for up-to-date information. *All Sound Board Shows are subject to change. Please allow thirty (30) days to receive your refund once submitted.In this intimate setting, up to 2,400 fans can get close to their favorite entertainers, creating the most intense concert experience possible for fans and artists alike. We will then credit back to your account. If you purchased with comp dollars, please indicate that in your request with your Club Metro number.If you purchased via a credit card, please send us the credit card type, full cc# and cc expiration date.If you purchased by cash, please state Paid by Cash, which we will then send you a check within thirty (30) days of receipt of all info.In your email, please also include the following method of payment information: Please note: Multiple tickets can be included in one document. Photocopy or PDF Scan of each ticket a refund is being requested for.Ticket section number, row and seat number of EACH ticket you are requesting a refund for.Full name, address and contact phone number.If the event was cancelled, rather than rescheduled, and you purchased through Ticketmaster directly, tickets will automatically be refunded to your credit card within fourteen (14) business days.įor contactless refunds from the Sound Board Box Office, please email us at In your email, please include the following information: If you purchased from Ticketmaster, please visit them at Please note that due to the national level of event changes, there may be a delayed response however their website has specific information to provide assistance. Refunds are available for rescheduled or cancelled shows through the ticket purchasers’ original point of purchase. If you are unable to attend the rescheduled date, we will gladly refund your ticket. There is no need to exchange your ticket. Please continue to check our website for up to date information.Īll current tickets are valid for the rescheduled show date. **All Sound Board Shows are subject to change.

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